Refund Policy

Freeboard is sold through Paddle.com, our reseller and merchant of record. Payments and refunds are processed by Paddle, and Paddle’s buyer terms also apply to your purchase.

Cancelling a subscription

Your firm can cancel at any time. Cancellation stops the next renewal, and access continues until the end of the period already paid for. We do not charge a cancellation fee.

Refunds

• Monthly plans: the current month is generally not refunded, but cancelling stops any further charge.
• Annual plans: if you cancel within 14 days of the start of a new annual term and have not made significant use of the service in that term, we will refund that term. After that window, an annual term is generally not refunded, though access runs to the end of the term.
• Where a mandatory consumer or statutory right gives a broader refund, that right applies.

Onboarding fee

The one-time onboarding fee covers setup work: deadline rules, data import, and user setup. It is refundable before that work begins. Once onboarding work has started, the fee is refundable only for the portion of work not yet done.

How to request a refund

Write to yehuda.levy08@gmail.com with the account email and the charge in question. Refunds are returned through Paddle to the original payment method.